Privacy Policy

Effective Date: February 17. 2024

LGT Holidays (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lgtholidays.com (the “Site”), as well as your rights and choices regarding your information.

Information We Collect

We collect information from and about users of our Site in two ways, directly from you when you provide it to us, and automatically as you navigate through the Site.

Information You Provide

Personal Identification Information Name, email address, phone number, postal address, and other contact details.
Booking Information Travel preferences, booking details, payment information, passport details, and other related information.
Communication Information you provide when contacting us for support or with inquiries.

Information Collected Automatically

Usage Data IP address, browser type, operating system, access times, and pages viewed. Cookies and Tracking Technologies Cookies, web beacons, and similar technologies to track activity on our Site and store certain information.

How We Use Your Information

We use the information we collect for various purposes, including, To Provide and Improve Services Processing bookings, managing accounts, and providing customer support.
Communication Sending confirmations, updates, security alerts, and support messages.
Marketing Sending promotional materials, newsletters, and special offers, with your consent.
Personalization Tailoring content and advertising to your interests. Analytics: Analyzing usage and trends to improve our Site and services.
Compliance Ensuring compliance with legal obligations and protecting against fraudulent activities.

Sharing Your Information

We may share your information in the following circumstances
With Service Providers Third-party vendors who assist with booking, payment processing, marketing, and other business operations.
Business Transfers In connection with a merger, sale, or transfer of assets.
Legal Obligations To comply with legal obligations or respond to lawful requests from public authorities.
Protection of Rights To protect the rights, property, or safety of LGT Holidays, our customers, or others.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, firewalls, and secure servers. However, no method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee its absolute security.

Your Rights and Choices

You have the following rights regarding your personal information
Access and Update You can access and update your personal information by logging into your account or contacting us.
Opt-Out You can opt-out of receiving marketing communications by following the unsubscribe instructions included in those communications.
Data Portability You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
Deletion You can request the deletion of your personal information, subject to certain legal exceptions.

To exercise these rights, please contact us at contact@lgtholidays.com.

Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described herein.

If you have questions about the use of your personally identifiable data, please contact us at:

M/s LGT Business Connextions Pvt Ltd,
New No.38, Old No.44, 1st Floor,
Brindavan Street Extn, West Mambalam,
Chennai – 600 033, India.

or, contact our Data Privacy Officer at contact@lgtholidays.com.

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