Terms and Conditions

HomeTerms and Conditions

Effective Date: February 17. 2024

Welcome to LGT Holidays! By using our services, you agree to the following terms and conditions. Please read them carefully before making a booking.

Booking and Payment

Reservations

  • Bookings are confirmed upon receipt of full or partial payment, as specified during the booking process.
  • Customers will receive a booking confirmation via email upon successful payment.

Payment Methods

  • Payments can be made through secure online gateways, bank transfers, or other methods specified at the time of booking.
  • Any additional bank charges or transaction fees will be borne by the customer.

Price Changes

  • Prices are subject to change due to currency fluctuations, tax revisions, or supplier adjustments.
  • Any increase in government taxes, airline fuel surcharges, or visa fees will be passed on to the customer.

Cancellations and Refunds

  • For details on cancellation charges and refund eligibility, please refer to our Cancellation and Refund Policy.
  • Certain services, such as visa fees, insurance, and government taxes, are non-refundable.
  • Refunds will be processed within 45 business days , subject to applicable deductions and third-party policies.

Customer Obligations

Accurate Information

  • Customers must provide correct and complete information during booking, including names as per passport, contact details, and special requests.
  • LGT Holidays is not responsible for issues arising due to incorrect details provided by the customer.

Travel Documents & Compliance

  • Customers must ensure they have valid passports, visas, permits, and vaccinations required for travel.
  • Failure to comply with immigration and customs regulations may result in denied boarding or entry, for which LGT Holidays holds no liability.

Service Limitations

  • LGT Holidays acts as an intermediary between customers and third-party service providers (hotels, airlines, transport operators, etc.).
  • We are not responsible for delays, cancellations, overbookings, or disruptions caused by airlines, hotels, weather conditions, political events, or other unforeseen circumstances.
  • Changes in itinerary due to operational issues may occur, and alternative arrangements will be provided where possible.

Service Limitations

  • LGT Holidays is not liable for injuries, accidents, loss of property, natural disasters, political unrest, or force majeure events that may affect travel.
  • Travel insurance is highly recommended to cover trip cancellations, medical emergencies, and baggage loss.

Intellectual Property

  • All website content, including text, images, and branding materials, is the intellectual property of LGT Holidays and is protected under copyright law.
  • Unauthorized reproduction, modification, or distribution of content is strictly prohibited.

Governing Law & Dispute Resolution

  • These terms and conditions are governed by the laws of India and fall under the jurisdiction of the courts of Chennai, Tamil Nadu.
  • Any disputes arising from these terms shall be settled through negotiation, mediation, or arbitration, as per applicable legal frameworks.
By using LGT Holidays’ services, you agree to abide by these Terms & Conditions. For any queries or assistance, please contact us at contact@lgtholidays.com.

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LGT Business Connextions Limited (Formerly known as LGT Business Connextions Private limited)

1800 202 0095

contact@lgtholidays.com

Monday to Saturday (9 a.m. to 6 p.m.)

Office Address

New no.38, old, 44, 1st Floor,
Brindavan St Ext, Brindavan Extension,
West Mambalam, Chennai,
Tamil Nadu 600033.

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